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1

The customer value proposition: evolution, development, and application in marketing

Payne, Adrian, Frow, Pennie, Eggert, Andreas

Journal:

Journal of the Academy of Marketing Science

Year:

2017

Language:

english

File:

PDF, 940 KB

english, 2017

2

Toward a comprehensive framework of value proposition development: From strategy to implementation

Payne, Adrian, Frow, Pennie, Steinhoff, Lena, Eggert, Andreas

Journal:

Industrial Marketing Management

Year:

2020

Language:

english

File:

PDF, 1.62 MB

english, 2020

3

A stakeholder perspective of the value proposition concept

Frow, Pennie, Payne, Adrian

Journal:

European Journal of Marketing

Year:

2011

Language:

english

File:

PDF, 154 KB

english, 2011

4

A Strategic Framework for Customer Relationship Management

Adrian Payne and Pennie Frow

Journal:

Journal of Marketing

Year:

2005

Language:

english

File:

PDF, 2.04 MB

english, 2005

5

Managing the co-creation of value

Adrian F. Payne, Kaj Storbacka, Pennie Frow

Journal:

Journal of the Academy of Marketing Science

Year:

2008

Language:

english

File:

PDF, 255 KB

english, 2008

6

Michel de Certeau and the practice of representation

Journal:

Cultural Studies

Year:

1991

Language:

english

File:

PDF, 575 KB

english, 1991

7

Customer Relationship Management: from Strategy to Implementation

Payne, Adrian, Frow, Pennie

Journal:

Journal of Marketing Management

Year:

2006

Language:

english

File:

PDF, 314 KB

english, 2006

8

“Continuous” budgeting: Reconciling budget flexibility with budgetary control

Natalie Frow, David Marginson, Stuart Ogden

Journal:

Accounting, Organizations and Society

Year:

2010

Language:

english

File:

PDF, 358 KB

english, 2010

9

Developing superior value propositions: a strategic marketing imperative

Bo Edvardsson and Professor Philipp, Professor, Payne, Adrian, Frow, Pennie

Journal:

Journal of Service Management

Year:

2014

Language:

english

File:

PDF, 134 KB

english, 2014

10

Discipline and discipleship

Journal:

Textual Practice

Year:

1988

Language:

english

File:

PDF, 1.20 MB

english, 1988

11

Conceptualizing and communicating value in business markets: From value in exchange to value in use

Eggert, Andreas, Ulaga, Wolfgang, Frow, Pennie, Payne, Adrian

Journal:

Industrial Marketing Management

Year:

2018

Language:

english

File:

PDF, 933 KB

english, 2018

12

Customer management and CRM: addressing the dark side

Frow, Pennie, Payne, Adrian, Wilkinson, Ian F., Young, Louise

Journal:

Journal of Services Marketing

Year:

2011

Language:

english

File:

PDF, 383 KB

english, 2011

13

Value propositions: A service ecosystems perspective

Frow, P., McColl-Kennedy, J. R., Hilton, T., Davidson, A., Payne, A., Brozovic, D.

Journal:

Marketing Theory

Year:

2014

Language:

english

File:

PDF, 502 KB

english, 2014

14

Relationship marketing: looking backwards towards the future

Payne, Adrian, Frow, Pennie

Journal:

Journal of Services Marketing

Year:

2017

Language:

english

File:

PDF, 247 KB

english, 2017

15

Value propositions as market-shaping devices: A qualitative comparative analysis

Nenonen, Suvi, Storbacka, Kaj, Sklyar, Alexey, Frow, Pennie, Payne, Adrian

Journal:

Industrial Marketing Management

Year:

2019

Language:

english

File:

PDF, 892 KB

english, 2019

16

Value propositions as communication practice: Taking a wider view

David Ballantyne, Pennie Frow, Richard J. Varey, Adrian Payne

Journal:

Industrial Marketing Management

Year:

2011

Language:

english

File:

PDF, 375 KB

english, 2011

17

Managing Co-creation Design: A Strategic Approach to Innovation

Frow, Pennie, Nenonen, Suvi, Payne, Adrian, Storbacka, Kaj

Journal:

British Journal of Management

Year:

2015

Language:

english

File:

PDF, 463 KB

english, 2015

18

Lesser-Evil Justifications for Harming: Why We’Re Required to Turn the Trolley

Journal:

The Philosophical Quarterly

Year:

2018

Language:

english

File:

PDF, 173 KB

english, 2018

19

The Novel and Media: Three Essays

Frow, John, Hardie, Melissa, Rich, Kelly

Journal:

Journal of Language Literature and Culture

Year:

2019

Language:

english

File:

PDF, 1.57 MB

english, 2019

20

Accounting for tastes: Some problems in Bourdieu's Sociology of Culture

Journal:

Cultural Studies

Year:

1987

Language:

english

File:

PDF, 976 KB

english, 1987

21

Prefaces to the Novel: Robinson Crusoe and Novelistic Form

Journal:

Journal of Language Literature and Culture

Year:

2016

Language:

english

File:

PDF, 958 KB

english, 2016

22

Philology: On Reading Slowly in a Digital World

Journal:

Journal of Language Literature and Culture

Year:

2018

Language:

english

File:

PDF, 697 KB

english, 2018

23

The Bildungsroman: form and transformations

Frow, John, Hardie, Melissa, Smith, Vanessa

Journal:

Textual Practice

Year:

2020

File:

PDF, 669 KB

2020

24

Customer Relationship Management: A Strategic Perspective

P. E. Frow, A. F. Payne

Journal:

Journal of Business Market Management

Year:

2009

Language:

english

File:

PDF, 800 KB

english, 2009

25

Co-creating brands: Diagnosing and designing the relationship experience

Adrian Payne, Kaj Storbacka, Pennie Frow, Simon Knox

Journal:

Journal of Business Research

Year:

2009

Language:

english

File:

PDF, 866 KB

english, 2009

26

Discourse and Power

Journal:

Economy and Society

Year:

1985

Language:

english

File:

PDF, 1.41 MB

english, 1985

27

Imaginary Relations: Aesthetics and Ideology in the Theory of Historical Materialism

Frow, John, Sprinker, Michael

Journal:

Comparative Literature

Year:

1989

Language:

english

File:

PDF, 567 KB

english, 1989

28

Australian cultural studies: theory, story, history

Journal:

Postcolonial Studies / Culture, Politics, Economy

Year:

2007

Language:

english

File:

PDF, 114 KB

english, 2007

29

Spectacle Binding: On Character

Journal:

Year:

1986

Language:

english

File:

PDF, 517 KB

english, 1986

30

The Literary Frame

Journal:

Journal of Aesthetic Education

Year:

1982

Language:

english

File:

PDF, 658 KB

english, 1982

31

The role of multichannel integration in customer relationship management

Adrian Payne, Pennie Frow

Journal:

Industrial Marketing Management

Year:

2004

Language:

english

File:

PDF, 289 KB

english, 2004

32

Things || A Pebble, a Camera, a Man Who Turns into a Telegraph Pole

Journal:

Critical Inquiry

Year:

2001

Language:

english

File:

PDF, 1.72 MB

english, 2001

33

In the penal colony

Journal:

Journal of Australian Studies

Year:

2000

Language:

english

File:

PDF, 1.09 MB

english, 2000

34

If You’ll Be My Bodyguard: Agreements to Save and the Duty to Minimize Harm

Journal:

Year:

2019

Language:

english

File:

PDF, 1.29 MB

english, 2019

35

Deconstructing the value proposition of an innovation exemplar

Payne, Adrian, Frow, Pennie

Journal:

European Journal of Marketing

Year:

2014

Language:

english

File:

PDF, 415 KB

english, 2014

36

Self-Defence and the Principle of Non-Combatant Immunity

Journal:

Journal of Moral Philosophy

Year:

2011

Language:

english

File:

PDF, 355 KB

english, 2011

37

Towards the ‘perfect’ customer experience

Frow, Pennie, Payne, Adrian

Journal:

Journal of Brand Management

Year:

2007

Language:

english

File:

PDF, 548 KB

english, 2007

38

Two Laws: Response to Elizabeth Povinelli

John Frow and Meaghan Morris

Journal:

Critical Inquiry

Year:

1999

Language:

english

File:

PDF, 654 KB

english, 1999

39

Co-creation practices: Their role in shaping a health care ecosystem

Frow, Pennie, McColl-Kennedy, Janet R., Payne, Adrian

Journal:

Industrial Marketing Management

Year:

2016

Language:

english

File:

PDF, 1.12 MB

english, 2016

40

?Reproducibles, Rubrics, and Everything You Need?: Genre Theory Today

Journal:

Year:

2007

Language:

english

File:

PDF, 200 KB

english, 2007

41

Formal method in discourse analysis

Journal:

Journal of Pragmatics

Year:

1989

Language:

english

File:

PDF, 649 KB

english, 1989

42

Textual Historicities

Journal:

The Journal of the Midwest Modern Language Association

Year:

1985

Language:

english

File:

PDF, 2.42 MB

english, 1985

43

Joking in China

Journal:

Textual Practice

Year:

1999

Language:

english

File:

PDF, 238 KB

english, 1999

44

Relationship marketing: Key issues for the utilities sector

Payne, Adrian, Frow, Pennie

Journal:

Journal of Marketing Management

Year:

1997

Language:

english

File:

PDF, 1.06 MB

english, 1997

45

The margins of the law

Journal:

Economy and Society

Year:

1988

Language:

english

File:

PDF, 723 KB

english, 1988

46

Timeshift: technologies of reproduction and intellectual property

Journal:

Economy and Society

Year:

1994

Language:

english

File:

PDF, 883 KB

english, 1994

47

A Strategic Framework for Customer Relationship Management

Payne, Adrian, Frow, Pennie

Journal:

Journal of Marketing

Year:

2005

Language:

english

File:

PDF, 101 KB

english, 2005

48

Knowledge and class

Journal:

Cultural Studies

Year:

1993

Language:

english

File:

PDF, 2.72 MB

english, 1993

49

Developing a Segmented Service Strategy: Improving Measurement in Relationship Marketing

Payne, Adrian, Frow, Pennie

Journal:

Journal of Marketing Management

Year:

1999

Language:

english

File:

PDF, 2.59 MB

english, 1999

50

Tourism and the Semiotics of Nostalgia

Journal:

Year:

1991

Language:

english

File:

PDF, 2.28 MB

english, 1991